Service Design & CX Strategist
Adventurous across the real and digital worlds
I design and orchestrate impactful experiences that connect people, products and processes.
+15 years of experience in the digital field
With over 18 years of experience in the digital field, I have worked with international companies (including CAC40), as well as agencies and ambitious startups.
My expertise spans across UX & Product Design, Customer Experience Strategy, Research, and Service Design.
My role is to reveal invisible friction points, map complex ecosystems, and show how every internal process directly influences the user/customer experience.
I’ve had the opportunity to work across diverse sectors:
What drives me: solving complex problems, connecting systems, and creating seamless, useful and sustainable pathways for both businesses and their customers.